Refund policy

1. General Policy

Discount Dance Supplies operates a 30-day return policy, permitting customers to request a return within thirty (30) days from the date of receipt of their goods.

To qualify for a return, all items must be unused, unworn, and in the same condition as received, with all original packaging, tags, and seals intact. Items that do not meet these criteria may be refused or subject to partial refund at the discretion of Discount Dance Supplies.

2. Return Procedure

To initiate a return or exchange, customers must contact Discount Dance Supplies via Instagram direct message or by email at discountdancetights@outlook.com to obtain return instructions.

All returns must be sent to the following address:
Discount Dance Supplies
22 Laburnum Avenue
Leicestershire
LE9 9LQ

The customer is responsible for the cost of returning the goods. A £2.99 administrative and postage fee will be deducted from all approved refunds to cover handling and processing costs.

Once the returned goods have been received and inspected, the customer will be notified of approval or rejection of the refund. Approved refunds will be processed to the original method of payment within ten (10) business days. Please note that it may take additional time for financial institutions to post the refund to the customer’s account.

If more than fifteen (15) business days have elapsed since the refund approval and the funds have not been received, the customer should contact Discount Dance Supplies for assistance.

3. Product-Specific Conditions

a. Fishnet Tights & Underwear
For hygiene and safety reasons, returns will only be accepted where the product remains unopened and the silver “void” security seal is fully intact. Any product where the packaging has been opened or the seal broken shall be deemed ineligible for return or refund.

b. Value & Classic Shoes
These items must be unused, undamaged, and in their original packaging to qualify for a return or exchange.

c. Signature Shoes (Signature Stride Collection)
Signature Stride shoes are bespoke, made-to-order items and are therefore non-returnable and non-exchangeable, except in cases of manufacturing defect or failure to deliver within the specified time frame.
If the bespoke item has not been received within sixty (60) days from the date of order, the customer is entitled to request a full refund.

4. Damaged or Defective Goods

Customers are required to inspect their order upon delivery and notify Discount Dance Supplies immediately of any defects, damage, or incorrect items received. Upon assessment, appropriate remedial action will be taken, which may include replacement, repair, or refund at the company’s discretion.

5. Non-Returnable Items

For avoidance of doubt, the following categories of items are non-returnable and non-refundable:

Opened tights and underwear
Custom or personalised products (including Signature Stride shoes)
Beauty or personal care products
Sale or discounted items
Gift cards

6. Exchanges

Exchanges are offered subject to product availability and compliance with the return standards set out herein. Customers wishing to exchange an item must contact Discount Dance Supplies via Instagram or email at discountdancetights@outlook.com prior to returning any goods.

7. Company Rights

Discount Dance Supplies reserves the right to amend, update, or modify this policy at any time without prior notice. Any such changes shall take immediate effect upon publication on the company website.